"We hope that you are extremely happy with whatever you bought from us, but chances are that if you’re reading this, there’s something you’re not happy about, and we’d like to fix that. Often returning an item you have bought on-line can be a real chore, but we have endeavoured to ensure that it’s straightforward and as hassle free as possible. If you have any problems with our process, or need a helping hand, then please do not hesitate to contact us, we’ll be happy to help."
Faulty, Damaged, Incorrect
Even though we go to great lengths to ensure all our products are quality controlled, sadly you may be unlucky and receive a faulty item. In which case, we will offer you a free returns label so you can post the item back to us. The same goes for if the item is damaged in transit or if the item is incorrect. Just follow the 3 simple steps below:
- Simply drop us an email.
- We'll inform you on the best way on how to return the item(s) back to us. Usually in the form of a prepaid postage label.
- Once we receive your parcel, we will process your exchange/replacement within a few days.
- You can also write to us at: 167-169 Great Portland Street 5th Floor London W1W 5PF. (Please do not return to this address as it an office address only)
All online orders are covered by the Consumer Contracts Regulations 2014 which means we accept exchanges and refunds within 14 days of purchase. All returned products must be returned in their original condition.
If you decide to return your product you are liable for the cost of return postage and responsible for the safe return of the product to us. There may be a small fee depending on the weight and cost of your product to cover initial delivery and restocking which will be deducted from your order.
Once returned you will receive a refund within 1-7 days (usually around 1-3 days) which will be applied to your original payment method.
Please contact us if you wish to return your product and we will provide you with the returns address. (Please do not return to our office address)
You may also contact us by letter at our office address located on the contact us page.
We cannot be held responsible for goods in transit back to us. So please use a suitable method to return your item(s) back e.g. a tracked service.